FAQs

How do I register? What do I need to provide? To register, you firstly need to complete a training course or receive recognition of prior learning. You will then need to fully complete a registration form, attach payment and provide a copy of the training records or training certificate stating the course you have completed. To download a registration form click here

How much does registration cost? You can register for 1 year at $42 or $94 for 3 years. Both prices are GST inclusive. 

How can I pay? TITAB accept payment via Cheque, Money Order, Visa, Mastercard or Amex card. You can also pay in person via cash or EFTPOS at our office in Carlton South, Victoria.

What training do I need? To become a registered cabler you must complete the appropriate training course for the type of cabling registration that you require – Open or Restricted.

If you want to work in commercial and domestic premises, you must have an Open registration. If you only want to work in domestic premises you are only required to obtain a Restricted registration.

In addition to completing a training course, you must also havea minimum of 80 hours cabling experience for Restricted Registration and 360 hours cabling experience for Open Registration and have completed a relevant Work, Health and Safety (WH&S) course.

There are a number of Registered Training Organisations (RTOs) around Australia that can assist you with your training needs.TITAB can supply you with a list of training providers that deliver telecommunications courses. Please click  here for a list of training organisations.

What is Recognition of Prior Learning (RPL)?  RPL is recognition and acknowledgement through assessment of competencies held and acquired through prior learning, formal training, work experience or life experience.

How long does it take to process a registration? Once TITAB have received your fully completed registration form it will take approximately 7-10 working days for you to receive a tax receipt, certificate and registration card in the mail.

What evidence do I need to provide? To become registered with TITAB you will need to provide the relevant training records from a registered training organisation. There are a number of different training options to gain cabler registration. A copy of the "Pathways to ACMA Cabler Registration" is available to help explain the correct course to attend and what "experience" you will need to become a cabler.

Does CPR registration meet all W,H &S requirements? Basic W,H&S  requirements are met in CPR competencies, however some states, territories and companies often require additional training in W,H&S. Introduction of new technologies such as ADSL will require training in handling higher power than that traditionally encountered in telecommunications. 

Do I need a AS/CA S009:2013 Installation requirements for Customer Cabling (Wiring Rules) Manual?

This was a mandatory requirement under the previous licensing system. Whilst  not mandated by ACMA, a cabling manual is still needed under CPR's and should be updated to cater for variations to technical standards such as AS3080, AS008 and AS009.

This Standard applies to the installation and maintenance of fixed or concealed cabling or equipment that is connected, or is intended to be connected, to a telecommunications network, including any cord or cordage, or that part of any cord or cordage, that is connected as fixed or concealed cabling.

A copy can be downloaded here

Do I have to maintain records of my cabling work?

All cablers must provide a compliance declaration form (a job sign-off form) to the customer. This form is also known as a Telecommunications Cabling Advice 1 (TCA1).

At the end of each cabling job, you must complete the form and give a copy to the customer and employer (if appropriate). It must be completed and signed to indicate that the cabling work complies with the Wiring Rules. A copy of the completed TCA1 form must also be kept by you for at least 12 months and made available to ACMA inspectors and auditors on request. You may make arrangements with your employer to keep TCA1 forms on your behalf but the forms are your responsibility.

You can use the form as it is or you can incorporate the information into your existing invoice or other business forms to avoid additional paperwork. If you do this, then you must include the following statement on your paperwork: "I hereby certify that the cabling work described in this advice complies with the Wiring Rules (AS/CA S009:2013) or its replacement."

Use of the TCA1 form or its equivalent is not required for the following activities:

  • running, transposing, removing jumpers on distribution frames

  • marking, replacing and upgrading cabling records

  1. all testing and transmission measurement activities and

  • replacement of sockets or other minor cabling equipment for maintenance purposes.

TCA1 forms are available for purchase from TITAB. Included in the TCA1 pads is a copy of a TCA2. Clickhere to download the TCA1 order form.

How do I know if a cable is an approved type?

  • Cable and cabling product is approved if it has an A-tick symbol on it (or on its packaging) or it is listed on the Certified Components List.

 

Can I do Cat 5, Coax and Fibre Optic work if I have an Open Registration but no endorsements?

  • As of 1 July 2014, it will be mandatory to have competency in the specialist cabling that you will or propose to be working on. .

What work can I do under each registration type?

  • Under the registration system there are three types of registrations available - Open, Restricted and Lift. You should obtain the type of registration that is most relevant for the work that you are wish to perform.

    If you wish to work in both commercial and domestic premises you will require an Open registration. However, if you only want to work in domestic premises you will require a Restricted registration.

    The following is a summary of the type of work you can do under each registration. For full details, please refer to the Telecommunications Cabling Provider Rules 2000.

    Open - This registration allows a cabler to undertake all types of cabling work from simple cabling in homes to complex structured cabling in multi-storey buildings.

    Restricted - This registration restricts the cabler to doing work where the network boundary is a simple socket or a network termination device - typically found in domestic homes and small businesses, not in large commercial buildings. Cablers may also undertake work in multi-storey and campus-style premises where cabling is performed behind a compliant device (eg. alarm panel or modem).

    Lift - This registration type is for connecting telephone cables in lifts.

 

When Do I Need to Use a TCA1 Form?

  • You must fill out and sign a Telecommunications Cabling Advice Form (TCA1) for every completed job. Ensure you:
     
    • Provide the completed TCA1 to the customer
    • Clearly describe the work you've done - type of work, where it was located etc
    • Complete all sections using a black pen
    • Retain a copy of the completed TCA1 form for your own records for at least 12 months or give it to your employer for safekeeping.

TCA1 forms are available for purchase from TITAB. Included in the TCA1 pads is a copy of a TCA2. Click here to download the TCA1 order form.

 Alternatively if you just want a TCA2 then you can download the form here.

When Don't I Need to Use a TCA1?

  • You don't have to complete a TCA1 form in the following situations (although you can if you wish):
     
    • Testing transmission measurement activities
    • Replacing sockets, detectors or other minor cabling products (excluding cable) for maintenance
    • Marking, replacing and upgrading cabling records
    • Running, transposing and removing jumpers on distribution frames

What to do if your training provider closes.

Training providers can close for a range of reasons including:

  • They are no longer financially viable
  • Australian Skills Quality Authority (ASQA) has cancelled their registrationdue to the provider's inability to deliver training to the standard required, or
  • The business owner can no longer commit to delivering training.

If you are a student and your training provider closes while you are still completing your training there are certain steps that you can take.

Please click on the following link to the ASQA website for more information. Otherwise you can contact the ASQA Info Line on 1300 701 801 to find out if ASQA can provide you with a copy of your records.

 

101 Questions cablers will be asked when connecting to the nbn network.

This booklet has been produced to help cablers answer the many questions that may arise from the nbn. Click here for a copy of the booklet.

Other FAQ's:

When can I get the NBN, and how do I get connected?

Check your address to find out about the rollout in your area.

If the NBN is available at your address, you can order a service from one of the phone and internet providers offering services over the NBN.

If the NBN is not currently available at your address, please continue to check our website for updates.

Where the network has been rolled out we'll also be in touch directly to let you know your home or business is ready to get connected to services over the NBN.

How will the NBN benefit me?

The NBN is essential for Australia’s digital evolution and is designed to provide access to a minimum level of broadband services across the nation. It presents opportunity in education, business, entertainment, health care and sociability giving everyone the potential to be more productive, more creative, more efficient and more connected for decades to come.

Do I need to switch to the NBN?

If you live in an area where NBN fibre is available existing phone lines, ADSL internet, Telstra/Optus cable internet, and some Telstra Velocity fibre services will be disconnected and replaced by the NBN*. When we complete the National Broadband Network (NBN) fibre install in your area we will notify you by direct mail that the new network is ready and advise the date on which the old network will be switched off.

Moving to the NBN is not automatic. To keep using fixed line phone and internet, you will need to move those services to the NBN before the advised date.

If you live in an area serviced by NBN Fixed Wireless or Satellite, it’s your choice whether you switch to the NBN, what services you take up and which service provider you use.

Check your address to find out about the rollout in your area.

*The NBN is replacing many landline networks for phone and internet services, including copper and the majority of HFC networks. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit www.nbnco.com.au/switchoff or call 1800 687 626.

Will it cost me anything to switch to the NBN?

A standard installation of NBN Co equipment is currently free of charge. There is a range of competitive plans available from a number of providers. Speak to your preferred service provider to see if there are any other charges such as set up or activation fees.

If you're currently under contract with a provider and want to move to the NBN, ask your service provider if any fees might be payable if you end your contract early.

At the time you arrange your NBN service, your service provider might also invite you to purchase or rent a new router to help share your internet service around the different rooms of your home or business – but from a technical perspective this is optional.

Remember, NBN Co doesn’t sell direct to the public, so give your service provider a call to find out more.

Can I keep my phone number if I switch to the NBN?

Yes. "Number porting" rules will not change with the introduction of the NBN.

To be sure you keep your phone number, ask your service provider to confirm that they will keep your phone number when you transfer your service over to the NBN.

For more information, visit ACMA's website for full details of number portability rules.

Do I need to be present for the NBN installation?

The NBN utility box will be installed on an outside wall of your home or business, so you don't need to be present. If there are any issues accessing the outside of your home or business, our contractors will speak to you directly if you are available or alternatively they will leave their contact details for you to contact them. 

How will I recognise an NBN Co contractor?

You can ask to see the contractor's identification that confirms they are working on behalf of us.

How much will it cost me to install the NBN utility box?

A standard installation of the NBN fibre utility box at your home or business will be free of charge once you have ordered a monthly plan from your Retail Service Provider. 

What does the NBN utility box look like?

Below is an illustration of the NBN utility box that will be affixed to an outside wall of your home or business.

Can I choose where the NBN utility box is installed at my home or business?

We will aim to install the NBN utility box as close as practical to any existing telecommunications utility box so as little disruption is made to your property as possible.

If you would like to request that the NBN utility box is installed in a specific location, you can discuss this with the contractor working in your area however you may incur a cost for this change. Our contractors will be able to provide you with a free no-obligation quote.

My current telecommunications connection comes in overhead. Can I ask for the NBN to be installed underground?

Generally, if your existing telecommunications connection is overhead, the NBN cable will be installed overhead as close as practical to any existing overhead connection.

We will install the NBN cable at your home or business underground if you request an underground installation and agree to pay for it.

If you would like an underground installation, you should contact us for more details. If the NBN is already available in your area, you may also contact your preferred telephone or internet service provider.

We will go ahead with an overhead installation unless you contact us or your preferred telephone or internet service provider to request an underground installation prior to the NBN installation being carried out at your property. We will complete the underground installation when the NBN is available in your area.

 

I've had the NBN utility box installed. Can I now order services over the NBN?

The NBN rollout needs to be completed and activated in your area before you can order services. We'll contact you when you can call your preferred telephone or internet service provider to order services over the NBN, or you can check our interactive map.

How will the NBN benefit my business?

The NBN is essential for Australia's digital evolution to support future economic and social growth. Economic growth and technology are intrinsically linked and this makes investment in the NBN for Australia crucial. The digital economy demands a fast and reliable network to enable; access to new markets, opportunity to reduce costs and drive innovation as well as gaining competitive edge on the global stage.

Here are a few of the many benefits of fast broadband that your business could enjoy:

Better engagement, stronger relationships – fast, reliable broadband brings video conferencing to life. Meet with customers, suppliers and colleagues, regardless of location, face to face without even leaving your desk, saving time consuming and costly travel.

Connectivity counts, so does cutting costs – the benefits of cloud based services are realised with access to high-speed broadband. With access to customers, suppliers, staff and information at home as well as in the office, on any connected device, you have the freedom to work smarter.

New markets, new opportunities – fast internet can improve the online experience for your customers, remove geographic barriers and as we connect more homes in Australia, grow your potential local market too.

Flexible working, boost productivity – widespread availability of fast, reliable broadband could allow more flexible working, the ability to open up new employment opportunities, including those in more remote locations. The NBN has the potential to boost productivity of your existing staff.

Improve performance, focus on the future – the NBN provides potential to sell new products and services, exploit new channels to market and to offer services globally. It could provide the opportunity to improve operational efficiency and change the way you do business in the future.

Celebrating collaboration – bring together the best possible team regardless of location and when team members are away from the office they can still be connected to the project. The ability to share resources, meet and work together could help drive team productivity too.

Are you installing, maintaining or repairing security systems?

Security industry licensing is usually controlled and applied by either state or territory police, or by Departments of Fair Trading and Consumer Affairs.

Licensing contacts

To apply for a security licence, you will need to contact the appropriate regulator for the state in which you intend to hold the licence.

Read More

Who needs a security licence?

Each state and territory has its own licensing requirements and regulator. Most states and territories require both businesses and individuals to be licensed.

Read More

Click Here to view the NBN Co's Glossary of Terms.

Access and Equity: Policies and approaches aimed at ensuring vocational education and training is responsive to the individual needs of clients whose age, gender, cultural or ethnic background, disability, sexuality, language, literacy or numeracy level, unemployment, imprisonment or remote location may present a barrier to access, participation and the achievement of suitable outcomes. Access and equity does not mean an RTO has to accept anyone as a client.

Analog: Is a type of signal which works by transmitting sounds and pictures as a continuous wave. Analog technology is out of date and is being replaced worldwide by digital.
 
Accreditation: The formal recognition of a course by the state or territory course accrediting body 
 
Apprenticeship: A system of training regulated by law or custom which combines on-the-job training and work experience while in paid employment with formal off-the-job training. The apprentice enters into a contract of training or training agreement with an employer, which imposes mutual obligations on both parties. Traditionally, apprenticeships were in trade occupations (declared vocations) and were of four years’ duration. 
 
Assessment: The process of collecting evidence and making judgements about whether a person has the required knowledge and has achieved an appropriate level of competency in order to confirm the person can perform to the standard expected in the workplace, as specified by the relevant industry or enterprise competency standards provided in a Training Package or by the learning outcomes of an accredited course.
 
Assessment Guidelines: The endorsed component of a Training Package that underpins assessment and sets out the industry approach to valid, reliable, flexible and fair assessment.
 
Assessment Materials: Optional component of Training Packages that complement endorsed industry assessment guidelines and could take the form of assessment exemplars or specific assessment tasks and instructions. 
 
Assessment Tools: The instrument(s) and procedures used to gather and interpret evidence of competence:
a)      Instrument – the specific questions or activity used to assess competence by the assessment method selected. An assessment instrument may be supported by a profile of acceptable performance and the decision-making rules or guidelines to be used by assessors.
b)      Procedures – the information or instructions given to the candidate and the assessor about the way the assessment is to be conducted and recorded. 
 
Assessor: A person qualified to carry out assessment.
 
Australian Communications and Media Authority (ACMA): Commonwealth regulatory authority responsible for broadcasting, radiocommunications, telecommunications and online content, formed on 1 July 2005 from a merger of the ABA and the ACA.
 
Australian Digital Television Industry Association (ADTIA): The ADTIA was established as an industry association to promote best practice within the digital television sector by way of training and quality assurance.
 
Australian Industry Group (AIG): An independent body created by the merger of the Metal Trades Industry Association of Australia and the Australian Chamber of Manufactures, representing about 11,500 companies. 
 
Australian Qualifications Framework: The policy framework that defines all qualifications recognised nationally in post-compulsory education and training in Australia. The AQF comprises titles and guidelines that define each qualification, as well as the principles and protocols covering cross-sectoral qualification linkages and the issuing of qualifications and statements of attainment.

Australian Quality Training Framework (AQTF): The nationally agreed quality arrangements for the VET system agreed to by the National Quality Council and approved by all the states and territories at the Ministerial Council for Vocational and Technical Education. The AQTF (2007) comprises:
a)      Essential Standards for Registration.
b)      Criteria for recognition of excellence. 
 
Australian Telecommunications User Group (ATUG): Telecommunications user organization that provides advice and information to members and represents their views to government, regulators and carriers.
 
Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS): The agreed national data standard for the collection, analysis and reporting of vocational education and training information in Australia. 
 
Cabling Advisory Group (CAG): Made up of industry representatives, including the regulator, that meet to discuss issues of common concern such as technical standards for Australia. 
 
Cabling on line (COL): Online directory with a searchable database of products, services and information for the Cabling industry
 
Cadetship: An employment arrangement in which an employer undertakes to subsidise an employee ’s formal training leading to certain qualifications, and in which the employee is usually required to remain with the employer for a specified period after completion of training. 
 
CEDA: Committee for Economic Development of Australia
 
Communications Alliance: Industry body responsible for developing standards, codes of practice and service specifications.

Competency: (also competence) The ability to perform tasks and duties to the standard expected in employment. 
 
Competency-based Assessment (CBA): The gathering and judging of evidence in order to decide whether a person has achieved a standard of competence. 
 
Competency-based Training (CBT): Training which develops the skills, knowledge and attitudes required to achieve competency standards. 
 
Competency Standard: An industry-determined specification of performance, which sets out the skills, knowledge and attitudes, required to operate effectively in employment. Competency standards are made up of units of competency, which are themselves made up of elements of competency, together with performance criteria, a range of variables, and an evidence guide. Competency standards are an endorsed component of a training package. 
 
Contextualisation: The addition of industry or enterprise specific information to a unit of competency to improve the standards relevance to industry. 
 
Credit Transfer: A process that assesses how the formal learning program, learning outcomes and assessments of one course (i.e. the ‘initial course’ and the knowledge and skills gained by completing it) relate to the learning requirements of another course (the ‘destination course’).

Customisation: Tailoring to individual requirements, (in vocational education and training) the process of tailoring a program to meet the specific needs of clients. Customised qualifications are devised by Registered Training Organisations, created through combining competency standards drawn from two or more different endorsed Training Packages to create a new qualification outcome. 
 
Department of Broadband, Communications and the Digital Economy (DBCDE): Provides program support to the Australian government on information technology and communications portfolio issues.
 
Digital Switchover: Is the point at which the analog signal is switched off in a region and replaced by digital signals only.
 
E-Telit: Email newsletter sent by TITAB
 
Evidence Guide: The part of a competency standard which provides a guide to the interpretation and assessment of the unit of competency, including the aspects which need to be emphasised in assessment, relationships to other units, and the required evidence of competency.
 
Fee-For-Service Training: Training for which most or all of the cost is borne by the student or a person or organisation on behalf of the student.
 
FttH: Fibre-to-the-Home
 
FttN: Fibre-to-the-Neighbourhood
 
FttP: Fibre-to-the-Premises (both home and business)
 
Flexible Delivery: A range of approaches to providing education and training, giving learners greater choice of when, where and how they learn. Flexible delivery may involve distance education, mixed-mode delivery, online education, self-paced learning, self-directed learning, etc. 
 
Full High Definition: Is an enhancement of digital TV which refers to the highest quality pictures available. It is sometimes shown as 1080i or 1080p, which refers to screen resolution.
 
Group Training Company: A company which employs apprentices and trainees, and places them with one or more host employers who are usually small to medium-sized businesses. The host employers provide on-the-job training and experience, while the group training company organises off-the-job training, and handles recruitment, rotation and payroll. 
 
High Definition: Is an enhancement of Digital TV which refers to the quality of picture. High Definition is sometimes shown as 720p, which refers to screen resolution.
 
HTML: Hypertext Mark-Up Language
 
HTTP: Hyper Text Transfer Protocol
 
Innovation & Business Skills Australia (IBSA): Industry skills council for Telecommunications, Information Technology, Business Services etc. 
 
Integrated Digital Television (iDTV): Is a television with an in-built digital tuner for receiving free to air digital television transmissions.
 
National Broadband Network (NBN): Will deliver superfast broadband to Australian homes and workplaces. They are committed to initiatives that enhance broadband services for remote areas and Indigenous communities.
 
National Centre for Vocational Education Research (NCVER): A national research, evaluation and information organisation for the vocational education and training (VET) sector in Australia, jointly owned by the Australian Government, state and territory ministers responsible for vocational education and training. 
 
Nationally Recognised Training logo: Is the approved logo used to signify that training and assessment products and services meet the requirements agreed under the National Training Framework. 
 
National Training Information Service (NTIS): An online database (at http://www.ntis.gov.au/ ) The national register for recording information about RTOs, Training Packages and accredited courses.


Recognition Of Current Competencies (RCC): Applies if a person has previously successfully completed the requirements for a unit of competency or module and is now required ( for example, by a licensing authority) to be reassessed to ensure that the competence is being maintained. In this case no extra skills or competencies are nationally recognised. An unsuccessful recognition of current competency assessment does not invalidate the previous competent assessment outcome.
 
Recognition Of Prior Learning (RPL): An assessment process that assesses a person’s non-formal and informal learning (regardless of how, when or where the learning occurred) to determine the extent to which the person has already achieved the required learning outcomes or competency standards of an AQF qualification. RPL may be used by a person to obtain entry to a qualification, or full or partial completion of a qualification. The decision to recognise prior learning must be made by a suitably qualified assessor who
determines:
a) the appropriate evidence required to support a claim for RPL, and
b)  the extent to which the person’s informal and non-formal learning is equivalent to the learning outcomes and performance criteria of the qualification into which the person is seeking entry or for which they are seeking credit.

Reframing The Future: A staff development project aimed at helping trainers, teachers, and people in industry to understand and use training packages, the Australian Quality Training Framework, Australian Apprenticeships, user choice and other major vocational education and training initiatives. 
 
Registered Training Organisation (RTO): A training organisation registered by a state or territory registering body in accordance with the Essential Standards for Registration and Conditions of Registration , within a defined scope of registration. Includes TAFE colleges and institutes, adult and community education providers, private providers, community organisations, schools, higher education institutions, commercial and enterprise training providers, industry bodies and other organisations meeting the registration requirements.
 
Scope Of Registration: The particular services and products an RTO is registered to provide. The RTO’s scope defines the specific AQF qualifications, units of competency and accredited courses it is registered to provide and whether it is registered to provide:
a)      both training delivery and assessment services, and to issue the relevant AQF qualifications and statements of attainment, or
b)      only assessment services, and to issue AQF qualifications and statements of attainment.

Set top box: Is a device which allows an analog TV to receive and show digital content.
 
Standards Australia (SA): Is charged by the Commonwealth Government to meet Australia’s need for contemporary, internationally aligned Standards and related services.
 
Statement of Attainment: Formal certification in the VET sector by an RTO that a person has achieved:
a)      part of an AQF qualification, or
b)      one or more units of competency from a nationally endorsed Training Package, or
c)      all the units of competency or modules comprising an accredited short course (i.e. an accredited course that does not meet the requirements for a full AQF qualification). 
 
State Training Authority (STA): Also called state/territory training authority the body in each state or territory responsible for the operation of the vocational education and training system within that jurisdiction. Each state or territory training authority participates in the formulation of national policy, planning and objectives, and promotes and implements the agreed policies and priorities within the state or territory. 
 
TELIT: Hardcopy newsletter produced by TITAB twice a year.
 
Telecommunications Cabling Advice (TCA1) form: Cablers must complete this form at the completion of each cabling task.
 
Telecommunications Cabling Advice (TCA2) form: This form enables cablers to alert the customer of any non-compliant cable installations outside of the contracted scope of work
 
TITAB: ACMA accredited registrar, set up to provide the telecommunications industry with its own non-profit registry service.

Trainee: A person receiving training or undertaking a traineeship. See also Australian Apprenticeships 
 
Traineeship: A system of vocational training combining off-the-job training at an approved training provider with on-the-job training and practical work experience. Traineeships generally take one to two years and are now a part of the Australian Apprenticeships system. 
 
VCAL: Victorian Certificate of Applied Learning.
 
VET in Schools: Allows school students to combine vocational studies with their general education curriculum. Students participating in VET in Schools continue to work towards their secondary school certificate. The VET component of their studies gives them credit towards a nationally recognised VET qualification. In this way, participants can keep their options open to pursue further full-time or part-time vocational training or to move into tertiary studies after school. 
 
VoIP: Voice over Internet Protocol
 
Vocational Education and Training (VET): Post-compulsory education and training, excluding degree and higher level programs delivered by higher education institutions, which provides people with occupational or work-related knowledge and skills. VET also includes programs, which provide the basis for subsequent vocational programs. 
 
VRQA: Victorian Registration Qualifications Authority. State accreditation and registration body of Victoria.